We're Here to Help
Have a question about our gear, sizing advice, an order, or exploring partnerships? Reach out anytime.
Email Support
sekel.wear@outlook.fr
24/7 Fast response
Headquarters
Boulder, Colorado
104 Alpine Way, CO
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Conversation
Our Boulder-based outdoor specialists are on standby to answer sizing queries, gear specifications, returns, and order assistance.
All inquiries are handled directly by our in-house gear team. We strive to reply within 2-4 business hours.
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Please fill out the form below and we will get back to you promptly.
Frequently Asked Questions
Find quick answers regarding our outdoor gear, shipping timelines, returns, and lifetime warranty policy.
How soon will my order ship?
Orders placed before 2:00 PM EST Monday through Friday are typically processed and shipped on the same business day. Delivery times range from 2–4 business days with standard shipping.
What is Bird's return and exchange policy?
We offer a hassle-free 30-day trial on all our gear. If you are not completely satisfied, return it in original condition for a full refund or free exchange.
How do I track my shipment?
As soon as your package leaves our fulfillment center, you'll receive a shipping confirmation email containing your direct tracking number and carrier tracking link.
Does Bird gear include a warranty?
Yes! Every piece of Bird gear is backed by our Limited Lifetime Warranty against manufacturing defects and craftsmanship flaws.